During this initial meeting, we get to know the client and their family to determine if our services would be a fit. It is usually attended by one or two FLA team members, as well as one or two enterprise members. By learning the nuances of the family dynamic, we can better recommend particular services for their needs. This provides a starting point to begin the conversation and outline next steps, with the objective of building rapport and gaining clarity on each client’s unique situation. At this point, with the agreement of all parties, an engagement letter outlining the scope of the project and fees will be signed.
The Discovery step includes more in-depth conversations, evaluating the current situation to gain further understanding. We collaborate with FLA team members, enterprise members and existing advisors to collect this information. Confidential questionnaires are completed to provide a holistic picture of the complexities involved. At this point, the project begins and an initial outline is presented, much like an “enterprise audit,” with next steps identified.
The FLA team will examine the information collected in the first two phases, discussing them in a collaborative, holistic setting. We continue to meet with clients and facilitate the conversations that work towards developing goals and vision. We help bring clarity to the process and engage in values discussions that uncover core beliefs. Deliverables in this phase include high-level recommendations and solutions for current and future success. We will also engage in a discussion about the priorities of objectives, allow the client to analyze alternatives and make logical decisions. This also helps to discover and develop the talents and strengths of each participant.
Once the “engagement audit” and situation analysis are complete, we are able to outline specific step-by-step procedures so that the client has an in-depth action plan to follow. At this point, the client has identified key areas of focus, and FLA has designed and defined practical solutions in line with the enterprise’s goals. Collectively, we help clarify outcomes and outline shared values. The Design deliverable can be shared with existing advisors for implementation, or they can proceed to the Implementation phase with the FLA team.
The action plan developed in the Design phase is now executed. The FLA team will meet with clients on a regular basis, acting as accountability coaches, to make sure goals are met and progress is made. A maintenance schedule is established with the client to periodically review progress to ensure long-term plan success.